Shipping Policy

Thank you for shopping with us. We aim to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are processed after payment has been successfully received and confirmed.

Please allow 1–2 business days for order processing before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Timeframes

Estimated delivery times are:

• Major cities and metropolitan areas: 1–3 business days
• Regional and outlying areas: 3–5 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances outside our control.

Same-Day, Weekend & Public Holiday Deliveries

Same-day, weekend, and public holiday deliveries may be available in selected areas.

Please contact us before placing your order if you require same-day, weekend, or public holiday delivery. Thank you.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your address, contact number, and delivery instructions are correct before completing your purchase.

We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.

Courier Delivery

Orders may be delivered using third-party courier services.

Once your order has been dispatched, you may receive tracking information where available.

Please ensure that someone is available at the delivery address to receive the parcel.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to courier delays, high order volumes, weather conditions, public holidays, or other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us so that we can assist you.

Damaged or Missing Parcels

If your parcel arrives damaged, or if you believe an item is missing from your order, please contact us as soon as possible after delivery.

Where possible, please provide photographs of the parcel, packaging, and affected product so that we can investigate the matter.

Incorrect Delivery Address

If you notice that you entered an incorrect delivery address, please contact us immediately.

If the order has not yet been dispatched, we will do our best to update the delivery details.

Once an order has been dispatched, address changes may not always be possible and additional courier charges may apply.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: isaacare256@gmail.com
Cell: 078 230 9193

We appreciate your support and look forward to delivering your order safely.